Career Opportunities

Client Operations Manager

Job Type: Full-time

Job Status: Interviewing

Location: Chicago, Illinois

Dotomi Inc is a leading provider of targeted internet advertising solutions. Co-founded in 2003 by Yair Goldfinger - the creator of instant messaging and co-founder of ICQ – with the goal of establishing an effective tool for marketers to better communicate with their customers and high value prospects online. Our innovative, proprietary technology allows our clients to communicate with consumers on a true one-to-one basis with solutions that are both measurable and scalable. Our full service solutions provide media, creative strategy, creative design, analytics and technical support tailored to our client’s needs. What we do isn’t new – it’s how we do it that makes Dotomi unique.

Dotomi's team is comprised of some of the most accomplished professionals in the technology, advertising and marketing industries. Their depth of experience managing large-scale media properties positions the company as a leader in the online marketing sector, armed with the power to change the way marketers communicate with consumers on the web.

We offer a fun & fast-paced environment with an opportunity for considerable growth in the organization. Dotomi is a dynamic business with complex deliverables that requires creative thought and the energy to make it happen.

Qualifications

We are looking for a highly motivated, detail oriented professional to take on a managerial role in our Client Operations team at Dotomi. A strong candidate for this position will possess the following qualifications:

• At least 5+ year of experience in ad operations in an online marketing or rich-media advertising business
• 2 + years of managerial experience within online media / ad-operations or production
• Knowledge JavaScript, and HTML is a big plus
• Experience with ad servers such as Doubleclick or Atlas a plus
• Exposure to scripting languages such as PHP and Perl a plus
• Previous customer service experience desired
• Must be able to multitask in a fast-paced environment with accountability various internal stakeholders
• Team leader & player with ability to meet time sensitive deadlines
• Ability to think “outside the box” and come up with solutions under time pressure
• Analytical, tactical, and detail oriented self starter
• Strong communication and interpersonal skills
• Bachelor’s degree or equivalent experience required

Responsibilities

The ideal candidate will be accomplished client operations professional that has spent at least the last five plus years in internet marketing in a managerial role with an on-line media delivery or interactive advertising agency.  Ideally you will have worked closely with account management, production and analytic’s in a support role.  This critical and highly visible role requires an eye for detail while keep all the balls in the air.  If you thrive on building a better mouse trap and ensuring that results exceed client expectations then look no further.

• Set-up campaigns in Dotomi’s advertising delivery system for client campaigns
• Run pre-launch campaign QAs and troubleshoot
• Master campaign business requirements and identify technical implementation needs
• Troubleshoot problems in live campaigns in a timely manner
• Manage and ,maintain running campaigns, implementing required changes
• Assist Account Management in developing sustainable launch strategies
• Work with Development to provide product enhancement recommendations
• Serve as a liaison between Dotomi and internal operations teams (Creative, Sales, Account Management, Client Operations)
• Team leader and manager of the launch team consisted of traffic and QA, overall responsibility for Dotomi client launches
• Strategy and execution advisor to the account team – work with account team to identify campaign execution strategies and develop common guidelines and recommendations to improve efficiency and quality of launches
• Liaison to account management team – working on consistent communication, expectations setting and education of the account team, ensuring efficient communication and workflow between the account team and client operations
• Leader in automation initiatives and business process improvement leading automation improvements and provide and drive key improvements to the product with the product team

Dotomi offers competitive compensation plans that are commensurate with experience.  Our benefits include company health, dental, life insurance, short term and long term disability, (FSA) flexible spending account and 401K plan.

How to Apply

Please submit resumes to:
careers@dotomi.com

Dotomi is an Equal Opportunity Employer.